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Policy

Shipping Policy

Sales Tax

A sales tax of 9.5% will be applied to all orders shipped within California, USA.

Domestic Orders

To the Contiguous U.S. :

Shipping is FREE for any purchase over $100.00 to the contiguous U.S.A (within the 48 States). A shipping charge of $8.95 is applied for all purchases under $100. All orders should be received within five business days via UPS Ground or Postal Services.

Exclusions: An additional shipping fee of $0.95 per bottle will be charged for select items, including Omega-3 Salmon King, Soy Lecithin, 6 in 1 Super Omega, Kids Vits Chewable and Daily-Vits. A shipping charge of $19.00 will be applied to all appliances. A shipping charge of $9 will be applied to cookware orders.

To Alaska, Hawaii, Guam, Saipan, Puerto Rico, and the Virgin Islands:

Orders to locations that UPS Ground cannot reach will be shipped via United States Postal Service Priority Mail. Orders under $100 will be charged the original shipping fee of $8.95 with an additional $9.50. Orders over $100 will only be charged a shipping fee of $9.50 per order. Please allow 5 to 10 business days for delivery. Global Express Mail is available upon request and additional costs will be borne by the customer.

Orders to Canada

All orders shipped to Canada will be delivered via UPS Ground.

Shipping is FREE for any purchase of TWO packages of our premium products (e.g. 6 bottles of Bone Essense plus 5 bottles of VigorHeart, 12 bottles of Bone Essense, or similar combinations) in total. A shipping charge of $29.50 is applied for all purchases.

Exclusions: A shipping fee based on the actual shipping weight will be charged for select items, including Omega-3 Salmon King, Soy Lecithin, 6 in 1 Super Omega, Kids Vits Chewable and Daily-Vits.

Orders should be received within seven to ten business days.

The shipping and handling fee does not include any custom duties, sales tax, brokerage fees, and/or any additional charges occurred in Canada.

Orders (excluding China)

A shipping fee of $39.50 will be applied for the first package; additional packages thereafter are free of shipping charges.

Exclusions: A shipping fee based on the actual shipping weight will be charged for select items, including Omega-3 Salmon King, Soy Lecithin, 6 in 1 Super Omega, Kids Vits Chewable and Daily-Vits.

All international orders should be received within ten to fifteen business days.

All orders will be shipped via Priority Mail International by U.S. postal services. Tracking numbers are available upon request; please contact our sales representatives at 1-909-839-2880 or [email protected]. All packages can be tracked at http://www.usps.com/.

The shipping and handling fee does not include any custom duties, sales tax, brokerage fees, and/or any additional charges occurred at the designated country.

Expedited services (Express Mail, DHL, UPS, FedEx, Airborne, etc.) are available upon request; any additional shipping costs will be borne by the customer.

Return Policy

Best in Nature accepts any unopened items for a full refund within 30 days after shipment with proof of purchase and all necessary shipping and handling fees provided by customers. Please consult our sales representatives at (909)839-2880 or at [email protected] for further assistance.

  1. Refunds are only valid if requested within 30 days after the invoice date. No refunds after 30 days.
  2. A copy of the invoice must be included with the return.
  3. Each return MUST have an RMA number, the “Return Merchandise Authorization” number.
    1. To request an RMA number, please call Customer Service at 1-909-839-2880.
    2. Please write the RMA number on the outside of the box when returning merchandise.
    3. One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request different RMA numbers.
    4. 1688best.com will not accept returns without prior authorization or a RMA number.
    5. RMA numbers are valid for 15 days.
    6. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so that the credit can be applied correctly.
  4. If you receive a wrong or damaged product, call us to get an RMA number and send it back to us. We will ship a replacement to you free of charge.
  5. When returning products, we strongly recommend the use of a carrier that can track packages.
  6. Customers are solely responsible for shipping returned products to www.1688best.com. Customers are also responsible for insuring the returned item. We are not responsible for any shipping loss from your side. Customers agree to pay all shipping charges and accept all risk of loss for the returned products during shipment.
  7. Customers agree that all returned products will be 100% complete, in re-saleable condition, and will include free gifts, original packaging material and other accessories provided by the manufacturer. All items must be returned in “new” condition to qualify for a refund.
  8. www.bestinnature.com will reject the entire return or may choose to impose additional charges against the customer for replacing any components.

Please note that we cannot accept returns of certain items for a refund, including:

  • Any item that is returned after 30 days of delivery.
  • Any product that has been opened.
  • Any item that is not in its original bottle or box.

Return Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your own expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.

Cancelled order or address errors:

To cancel an order, customers must call or email within 4 hours to avoid cancellation fees (shipping cost), no emails will be accepted. For any refused packages or returns to www.bestinnature.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.

Exchanges

Please allow 2 to 7 business days to process your returns.